Refund Policy
At kimonostars.com, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help.
Returns & Exchanges
You have 14 days from the date of receiving your item to request a return or exchange. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely and ship it back to us.
- Upon receipt and inspection, we will process your refund or exchange.
Refunds
Refunds will be issued to the original payment method within 5-7 business days after we receive and approve your return. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
Non-Refundable Items
Certain items, such as personalized or custom-made products, are exempt from refunds unless they are faulty.
Questions?
If you have any questions about our refund policy, please reach out to our customer service team. We’re happy to assist you!